Your Service Request Documents

We know how important your device is to you. To help ensure the security of your warranty program service request for your wireless device, on occasion, we will need additional information.

Download Adobe Reader PDF format requires Adobe Acrobat Reader which is available for free

Complete Affidavit

What you will need to complete your affidavit.

Follow the instructions and complete all sections of the affidavit. Be sure to sign the affidavit

Attach a copy of a valid ID.

Acceptable Forms of ID Nonacceptable Forms of ID
1. Valid Driver's License (Canadian or International) 1. Student IDs
2. Canadian or Foreign Passport 2. Work IDs
3. Canadian Armed Forces ID Card 3. Birth Certificates
4. Government Issued Photo ID Card (Federal or Provincial) 4. SIN Cards
5. Federal Firearms ID Card
6. Police Force ID (Municipal, Provincial or Federal)

The name on the ID must match the name of the primary account holder. If the name does not match, then additional documentation may be required. Increasing the size and lightening the ID before submitting assists with the review of your documents, and helps prevent delays in service request processing.

All forms of identification must be legible, unaltered and legitimate. The ID also cannot be expired. If the ID appears altered, forged, or not legitimate, we will not be able to process your service request.

How to submit your affidavit

Please use one of the following options to submit your completed affidavit and valid ID.

Quick Option:
Fax to 1-800-471-6701

Slow Option:
Mail to the following address::
Attn: Review Team
PO Box 1106
Moncton NB E1C 8P6

Once we receive your documents, we will review them and contact you regarding next steps within 24 to 48 hours via email or automated voice message